SUPPORT

SIM CARD
Q: Who provides the sim card?
A: We can provide the sim card for you, and you can also provide the sim card to us before the mass production.

Q: Does every station need a sim card? If yes, how many MB?
A: Yes, every station needs a sim card, and 30MB/month, what we use is 360MB per year, it is enough for usage.

Q: What do you need for a sim card?
A: We need the APN information.

Q: The SIM type is it mini, micro or nano sim?
A: The SIM type is micro, 12x15mm.

Maintenance
Q: What do you mean by maintenance?
A: Bug corrections and software upgrade.

Server
Q: What about the server?
A: We can rent or buy the server on Alibabacloud or Amazon.

Q: Is the server in China or on our side?
A: The server can be in China or on your side, we both can buy the server.

Q: Do we need to buy database?
A: Yes, sure. The database is based on configuration.

Rent & Return
Q: How it works?
1. Download the APP on Apple Store or Google Play.
2. Scan the QR code to rent a power bank.
3. Charge your device.
4. Return power bank.

Q: What happens if someone does not return the power bank?
A: We can set the penalty. In China, we set 99rmb ( about 15usd) deposit as penalty and rent 2rmb per hour. If someone doesn’t return the power bank over 3 days, we will take 99rmb directly. If he returns the power bank within 2 hours, then he will get 95rmb after returning the power bank.

Q: Can we rent the power bank from a station and return it to another station?
A: Sure. You can return it to any station anywhere.

Communication
Q: How to initiate comunications with the base and change the IP Address to our station?
A: We will provide you the communication protocol, and as for the sample, we can set it after you provide your server address/port.

Q: Can you provide the API?
A: Usually we will provide communication protocol to customers. After they finished the APP software, they can use our communication protocol to integrate hardware.

Payment methods & Language
Q: What payment methods does it support?
A: Google pay, Apple pay, PayPal, Credit Card ( VISA, MasterCard )

Q: How many languages?
A: We do English, Spanish, French, Russian… We provide English version, you please translate it into any kind of language.

Customization
Q: Can we put our logo on products?
A: Yes, we can print your logo on both stations and power banks.

Q: Can we customize the color?
A: Sure. We can customize the Pantone color for stations and power banks.

Q: Can we change cables’ color?
A: Yes, we can customize the cables’ color based on MOQ 300 units.

Q: Can you print our logo for a small order?
A: Yes, just the LOGO setup charge is higher.

Charging time, Longevity, Warranty
Q: How long time does charging a power bank take?
A: Round 2.5 hours to full charge.

Q: How long time does charging a power bank take?
A: 2-3 hours to full charge, every phone is different.

Q: What is the longevity of one power bank?
A: 500 times.

Q: What is the longevity of one charging station?
A: More than 5 years.

Q: What is the warranty on the power bank and on the charging station?
A: 12 months.

Features
Q: Can i charge any mobile phone?
A: Sure, every power bank has micro usb, lightning, USB-C charging cables.

Q: How much interent a device with 6 slots and 12 slot consume a day?
A: As for 6 slots, 30 MB per month, as for 12 slots, 60MB per month.

Q: How can i check the power of the battery?
A: There are LED lights on each power bank.

PACKAGING & DELIVERY:
1. Blister packaging in each carton;
2. 10pcs powerbank charger and 1 dock station Packed in one Carton Box.
3. Shipping : By Air & Sea based on your requirements.

Leading Time:
1.Sample order can be delivered in 7 working days.
2.General order can be delivered in 10-15 working days.
3.Big order can be delivered in 20-30 working days.

Terms Of Payment:
1. Payment method: credit card,Paypal,T/T bank transfer ,L/C, Alibaba Trade Assurance.
2. Terms of payment:  30% payment in advance,70% before shipping.

1. OEM&ODM is welcomed.
2. Free samples could be sent on request.
3. More than 12 Hour online service. WhatsApp, Phone,Wechat,Skype available.
4. Offer best after sales service.
5. Better Quality, Competitive Prices,and Excellent Service

1. All wireless power bank charger products and accessories have been tested by three times before ship out.
2. All wireless power bank charger products have one year warranty. If there is no man-made problems, we will replace or repair for your freely.
3. We own the best after-sale service. If any problems happen, our team will do our best to solve for customers.

If you have any other questions, you can email us or call us.